WELCOME TO THORNCRAFT MOTORCYCLES.

Thank you for visiting Thorncraft Motorcycles. From here you can browse at your leisure and order anything for your bike from spares to the little extras you might take a fancy too, our friendly staff are more than willing to help you.

The relaxed no pressure attitude makes it a pleasure to visit whatever your level of interest - Thorncraft is here for you. We look forward to receiving your order and hope that you become a regular customer to our site.

Ordering couldn’t be easier just follow the steps below and remember to enjoy.

ORDERING FROM THORNCRAFT.

ORDERING & PAYMENT METHODS

Terms & conditions

Please be sure to have read and accepted our terms & conditions before looking into our website and before purchasing anything.

Ordering on-line.

Ordering on line has never been easier we are happy to take your orders at your leisure. All you have to do is choose the items you require and add them to your shopping basket. If the items are in stock we will access your order and dispatch it within 2 days. If you have any questions regarding your order please don’t hesitate in contacting us here on TEL: +44(0)1254 264230, or emailing on sales@thorncraft.co.uk where we will endeavour to help you.

Special Order parts.

With special order parts or where the goods have be made to the customers specification we must reserve the right to refuse any cancellation and refunds. Any special order parts are to be paid for in full before they will be ordered. Deductions of any handling charges will be made at our discretion.


Payment methods.

Credit card payments.

All major credit cards are accepted and are the preferred method of payment and will be accepted for orders placed over the telephone or placed over the Internet. Thorncraft will not charge your credit card until your order is shipped to you. If however you would rather not send your details over the Internet you can still place your order over the telephone, or faxing it to us. To do this first download the order form in PDF format fill in the details and fax your order through using this number TEL: +44(0)1254 680156.

Cheque payments.

If however you would rather pay by cheque choose the items you would like to purchase once again download our order form, fill in the details and make your cheque payable to “Thorncraft Motorcycles” and post it to


Thorncraft Motorcycles.
258A Whalley New Road,
Skewbridge
Blackburn
Lancashire
BB1 9SR.


When choosing this method of payment we are unable to dispatch your order to you until the cheque has been cleared. A conformation of your order will be sent to your e-mail address along with your invoice number.


Delivery charges.

UK Mainland Only
All orders up to £100.00 there will be a £5.50 delivery charge.
All orders over £100 FREE carriage is applicable.

Europe and America
Shipping costs are charged at a flat rate. In certain circumstances postage may have to be calculated individually, such as heavy items. In these case customers will be contacted, with the option to cancel.

Please note that carriage charges may change during the year due to fluctuations in prices by the carriers engaged by ourselves.

Our Couriers require a signature for delivery, please ensure someone is available to recive and sign for the package. You may be charged for the cost of re-delivery.


BFPO nil VAT can only be accepted if the order is accompanied by the form 77-388-CEE available from your CO.


Note Reference Delivery

Although we try our best, Express Deliveries cannot be guaranteed for orders placed online or by Fax. In this instance, despatch times are taken from the time the order is processed NOT received. Whilst we are quite prepared to refund carriage charges for our carriers' failure to deliver on time, we cannot be held responsible for any other losses, other than the value of the goods.
Please Note - Goods must be signed for on receipt.
The 'Time in Days" figure quoted reference shipping, excludes Saturday and Sunday and all delivery times are subject to stock availability. Any out of stock items will be despatched on an express delivery service at no extra charge as soon as they come into stock.
Whilst we treat all orders as urgent we regret we cannot guarantee a next day delivery to Northern Ireland and the Isle of Man and for the following Post Codes an Extra 24hrs Must be allowed. AB3-5, DD8-9, FK16-21, IV1-56, KA27-28, KY, KW1-17, PA20-88, PH17-44, TR21-25, ZE1-3.
Liability - Please note that we cannot be held liable for any consequential loss caused by late delivery or loss by our carriers, other than for the value of lost goods.


Prices.

All prices are correct at time of publishing however prices are subject to change without prior notice. All our prices include VAT.

Returns.

If on receipt of your order you are not satisfied, you will need to follow these few simple procedures.

1. Please phone our Sales Office on TEL: +44(0)1254 264230 or E-mail to sales@thorncraft.co.uk in order to obtain a Returns number. If this procedure has not been completed before returning the item no refund will be given.
2. The item needs to be returned to us within 5 days of receipt – after which we will decide upon, the best coarse of action.
3. Any item returned must be in its original state and original packaging.
4. Please include in the package a copy of the invoice and a letter giving the reason for the return with your name, address and telephone number and what action you would like to take.
5. Any refunds will be applied to the original form of payment.
6. For your protection we would advise that you use a recorded form of posting for your returns.

Any electrical items purchased will not be returnable.

Thorncraft are not responsible for any labour charges incurred during fitment or removal of suspected faulty or incorrectly supplied parts. (This does not affect your statutory rights.)


How to reach us

Thorncraft Motorcycles is open Monday – Saturday 9am – 7pm.
Sunday 10am – 4pm.

We can be reached to discuss any problems you may have by phoning us on
TEL: +44(0)1254 264230 quoting your invoice number or postcode where your enquiry will be handled swiftly. Or e-mail us at sales@thorncraft.co.uk

Items not received in order.

If any items are missing when you receive your order from us we must be notified within 5 working days of you receiving your goods. We cannot guarantee to deal with any claim made after that time.